Shipping, Returns & Refunds Policy

 

SMiD Cloud will pack the Products in accordance with its standard practices. You can choose the method of shipment and timing of delivery for Products ordered. We will charge you for shipping and handling. Scheduled shipment dates are estimates only. SMiD Cloud will make reasonable efforts to meet the scheduled shipment dates, but in no event will SMiD Cloud be liable for any loss, damage, or penalty resulting from any delay in shipment or delivery for reasons outside of SMiD Cloud’s unilateral control.

If you are not satisfied with any Product purchased from the SMiD Cloud Store for any reason, you will have thirty (30) days from the date of purchase to request a full refund.

Return & Refunds

If you are the original end-user or purchaser of the SMiD Cloud security product (the „Product“) and you are not satisfied with this Product for any reason, you may return it in its original condition within thirty (30) days of the original purchase and receive a full refund. Only items that have been purchased directly from SMiD Cloud online can be returned to SMiD Cloud.

Return Instructions

  1. Contact us at support@smidcloud.com
  2. All products must be returned in good condition, in original boxes (whenever possible), and with all accessories to ensure full credit.
  3. Pack the product securely in the original package, if possible.
  4. Enclose the bottom portion of the original packing slip with the product. Be sure to keep the top portion of the packing slip for your records. If you cannot send your packing slip, please include your order number, billing name, and address with the product.
  5. All return shipping charges must be prepaid.
  6. For your protection, we recommend that you use an Insured Parcel Post for your return.
  7. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  8. You can expect a refund in the same form of payment originally used for purchase within 30 days of our receiving your returned product.

SMiD Cloud Products purchased through other retailers must be returned in accordance with their respective returns and refunds policy. Shipping costs will not be refunded for international orders. If you wish to cancel your order, or if you would like to schedule a return, contact us at support@smidcloud.com with your order details.

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